+ How is your antivirus system monitored?

After loading the client software on your computer, it will continually report back to our server to get updates and submit a log file of any potential viruses it encountered and what actions it may have taken. We receive notifications of any virus activity on our server. We can look at the individual log file and get details necessary to taking corrective actions.

+ What do I need to do if I get a virus?

When the system detects a virus, it will try and delete or quarantine the virus. Once deleted or quarantined, the virus is no longer a threat. If the virus cannot be deleted or quarantined, we will remotely help you to take the necessary steps in removing the virus. We can also send you information on the particular virus if you're interested in knowing the damage potential, reported infections, and distribution potential.

+ How does the client software get installed?

From our Managed Antivirus page, you can login using the username and password we provide. You'll need to enter the computer's MAC address before you can begin the setup. Once you've logged in, you'll be directed to the installation page. From that point, the installation is fully automated. In some rare instances, our client software has a difficult time removing existing virus software such as Norton or MacAfee. In that case, you can manually uninstall the old software and then begin our client installation. If you run into any problems, you can always contact us for assistance.

+ What can I do if the installation doesn't complete?

If the installation gets interrupted for any reason, you will need to contact us to remove the MAC address from the server. Only then will you be able to start the installation.

+ How much does a website cost?

The price of a website depends on a number of circumstances...how many pages will the site include, how much content will be provided to the designer, will you require a photographer to take custom pictures of your business, etc.. Each website requires a different approach to marketing, scalability, and functionality. You will need to speak with our web development team for a free consultation.

+ Why do you not recommend using templates?

Even though templates can give you something "pretty" to look at, they're difficult, if not impossible to make modifications to. A website's primary focus should be on content and secondary focus on looks. Some templates still require the use of web design skills to even replace the content and post on a server. Also, a template is not going to be customized your businesses with specific graphics and photos.

+ What are some things you do when designing a website?

There is a lot of "behind the scenes" work that goes on when designing a website. The layout must be flexible to vertical scrollbars and adding or removing content later on. The graphics and other images (to include flash animations) must download quickly yet remain sharp and crisp. Search engines will need key elements to categorize and maximize your site's visibility to the public. Placement of items on a website is critical to allow visitors to navigate with ease and with the least amount of confusion. The content itself must be informative and give as much detail as necessary. Once a site is complete, a series of tests are run to make sure the site will keep consistent on many different monitors, resolutions, operating systems, browser versions, etc.

+ Why should I have a website?

No matter what your business may be, marketing is going to be a major part of it. Advertising comes in many different forms such as newspaper, phone books, billboards, pens, letterhead, signs, etc.. A website is a powerful marketing tool that most consumers expect you to have. They like to know more about the company they're thinking of doing business with. A website can show virtually every aspect of your business. Some businesses are even run solely online with no store-front location. If you compare costs, you'll find that a website costs much less than other traditional means of advertising and you're getting a substantial amount more. Newspapers will run your ad for a day, commercials for a few seconds, billboards have a limit on space, and so on.

+ I'm not able to surf the internet or check email?

If you subscribe to high-speed internet, check the DSL or Cable modem to verify the status light is on. If the light is blinking or off, you'll need to contact your Internet Service Provider (ISP). Before calling however, you may want to unplug the modem for 10-20 seconds to reset the connection with your ISP.

+ What if I lose my connection with the other computers on the network?

Your first step is to check the network connection at the back of your computer. Sometimes a computer will get bumped and the cable may not have a snug connection with the PC.

Secondly, you can try and reboot the computer. This will try to re-establish the network connections when the computer boots up.

Thirdly, you may ask others around you if they are experiencing the same issue. If so, the problem is more than likely not your computer. The problem could be with the router our switch. In that case, try unplugging the device for 10-20 seconds.

If these problems don't fix the connection problem, contact us and let us know if anything has been changed recently on the network and what steps you've taken so far.

+ Why can't I print to my printer?

There are essentially two ways to print. One way is directly from your computer to your printer. The other way is from your computer through the network to the printer. Either way, make sure all cables between your computer and the printer are all plugged in. Next, you might try to print a test page from the printer properties. If your test print gets printed okay, chances are you could have software problems with a particular program trying to print. If your test print does not print out, you might try to delete the printer and add it back. Be careful to not remove a printer that another program might be relying on until you have made a note of all the printer's setting.